The Tredway librarians are here to help you! We have several different ways for you to communicate with us; read below to see which way works best for your needs.
During the school year, general research assistance is available in person at the Research Help Desk. The desk is staffed by student research assistants with librarians always on call for more complex questions (or simply if you would prefer to speak with a librarian). The Research Help Desk is co-located with the Circulation Desk on the 2nd floor of the library, with assistance available during the following times:
The above hours apply during semesters; J-term hours may vary.
You can chat with us anywhere you see a yellow tab on the screen that says "Have a question?"
You can chat directly with a librarian or Research Help Desk student assistant to have your library and research questions answered. Our chat is available during the following times:
You can chat with us anywhere you see a yellow tab on the screen that says "Have a question?" You will find this on most library web pages. If you don't see this on a given page, the chat box is also available from the library's homepage.
Working on a complex assignment? Have you hit a dead end in your research? We are here to help you! Click on the link above to set up a time to schedule a 30 minute one-on-one session with a research and instruction librarian!
Each of our research and instruction librarians work with specific departments. Not sure which librarian works with your area of study? Look at the list of liaison librarians to see who your librarian is!
Circulation and I-Share questions (check-outs, fines, book renewals, etc.): email@example.com
Interlibrary Loan: ILL@augustana.edu
Research questions: firstname.lastname@example.org
Special Collections questions: email@example.com
Main Desk (Circulation Services and Research Help): 309-794-7310
Special Collections: 309-794-7643
Interlibrary Loan: 309-794-7585