Ways to Work with a Librarian
The Tredway librarians are here to help you! We have several different ways for you to communicate with us; read below to see which way works best for your needs.
Research Help Desk
During the school year research assistance is available in person by Research Help Desk students. These students are available at the Circulation Desk on the 2nd floor of the library, and are available during the following times:
Monday-Friday: 10am-2pm
The above hours apply during semesters; J-term hours may vary.
While Research Help Desk student workers are available to help you, you may also request a librarian's assistance during these times if needed or preferred.
Chat with Us
You can chat directly with a librarian or Research Help Desk student worker to have your library and research questions answered. Our chat is available during the following times:
Monday- Friday: 10am-4pm, 6-9pm
Sunday: 6-9pm
You can chat with us anywhere you see a yellow tab on the screen that says "Have a question?"
Working on a complex assignment? Have you hit a dead end in your research? We are here to help you! Click on the link above to set up a time to schedule a 30 minute one-on-one session with a research and instruction librarian!
Each of our research and instruction librarians work with specific departments. Not sure which librarian works with your area of study? Look at the list of liaison librarians to see who your librarian is!
Email Us
Circulation and I-Share questions (check-outs, fines, book renewals, etc.): librarycirculation@augustana.edu
Research questions: libraryinfo@augustana.edu
Special Collections questions: specialcollections@augustana.edu
Call Us
Circulation Desk: 309-794-7310
Research Help Desk: 309-794-7206
Special Collections: 309-794-7643
Interlibrary Loan: 309-794-7585
